Independent guidance only
IMG Navigator Australia provides informational guidance only. We are not a medical provider, regulator, college, employer, migration agent or legal adviser. We do not provide medical, legal, migration or Ahpra/AMC registration advice. Always verify requirements with official sources such as Ahpra, the Medical Board of Australia, AMC and relevant specialist colleges.
1. Who we are
IMG Navigator Australia is an independent guidance service for international medical graduates (IMGs) and specialist IMGs considering practice in Australia. We are not affiliated with Ahpra, the Medical Board of Australia, the Australian Medical Council (AMC), specialist medical colleges, Australian state or federal government agencies, hospitals, or employers.
2. Australian Privacy Principles
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we act as an organisation subject to the Act, we take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure.
3. What personal information we collect
We only collect personal information you choose to provide via our enquiry form and related communications:
- Contact details: first name, email address, phone number (optional)
- Professional context: qualification, specialty, current pathway stage (e.g. standard, competent authority, specialist, expedited), country of primary qualification if you include it
- Message content: anything you write in the enquiry message field
- Technical information: consent preference for cookies stored in your browser localStorage, and basic device information from standard server logs
We do not collect sensitive health information about patients, Medicare numbers, Ahpra registration numbers, or financial information via the website.
4. How we collect it
- Directly from you when you submit the enquiry form
- Through your direct email replies after an enquiry
- Via localStorage in your browser for cookie consent preference only
5. Purpose of collection
We collect personal information to:
- Respond to your enquiry and provide requested informational guidance about IMG pathways
- Understand your background so our response is relevant to your stage
- Improve our website content and user experience
- Maintain a record of enquiries via our contact management system
- Comply with legal obligations
We will not use your personal information for a secondary purpose without your consent unless required or authorised by law.
6. Consent and CRM storage
When you submit the enquiry form, you consent to us storing your information in our contacts system (CRM) for the purposes described above. CRM storage is provided via our platform provider. Your data is processed in Australia where practicable via the provider's infrastructure. Access is restricted to authorised personnel only.
7. Disclosure and no selling of data
We do not sell, rent or trade your personal information. We may disclose it only in these limited circumstances:
- To trusted service providers who support our website and CRM, only to the extent necessary to operate the service
- If required by law, court order, or to respond to a lawful request from an Australian authority
- To protect the rights, property or safety of IMG Navigator Australia, our users, or the public
We do not share your enquiry details with Ahpra, AMC, colleges, employers or migration agents.
8. Data quality, access and correction
You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us via the enquiry form on the homepage. We will take reasonable steps to respond within a reasonable timeframe. For deletion requests we will remove your record from our active CRM where we are not legally required to retain it.
9. Security
We take reasonable steps to protect personal information using technical and organisational measures such as encrypted transmission (HTTPS), access controls, and restricted CRM access. No internet transmission or electronic storage is completely secure, but we work to maintain appropriate safeguards.
10. Retention
We retain enquiry records only for as long as needed to respond to your enquiry, provide follow-up guidance you request, and meet legal or administrative requirements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
11. Children
Our website is intended for qualified and trainee doctors who are adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information through our form, please contact us via the homepage and we will take appropriate steps.
12. Cookies
We use essential cookies necessary for the site to function and store your cookie consent choice in your browser localStorage. We do not currently use non-essential advertising cookies or third-party tracking pixels. If that changes, we will update this policy and request consent through our cookie banner. See our Cookie Policy for details.
13. Links to third-party sites
Our content references official bodies such as Ahpra, Medical Board of Australia, AMC, specialist colleges and government websites. These external sites have their own privacy policies and we are not responsible for their content or privacy practices.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices or our website. We will publish the updated version with a new last updated date. Continued use after changes means you accept the updated policy.
15. Contact and complaints
If you have a question or complaint about how we handle personal information, please contact us via the enquiry form on the homepage. We will acknowledge your contact and endeavour to resolve the matter.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
